Customer Service Officer (Johor Bahru)


Job Responsibilities

  • Handling inbound calls and outbound calls
  • Respond promptly to customer inquiries
  • Contribute to team effort by accomplishing related results as needed
  • Always review and Identify and assess customers’ needs to achieve higher satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone and email
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Execute day-to-day operational activities according to requirements and KPI, ensuring close co-ordination with carrier, co-loader, airfreight forwarders, contractors, and origin and destination offices to obtain high customer satisfaction.


Job Requirements

  • Ability to multi-task, prioritize, and manage time effectively
  • Take personal ownership
  • Courtesy and respect
  • Positive attitude
  • Responsiveness
  • Reliability
  • Putting customer first
  • Adaptability
  • Customer oriented
  • Ability to Work Under Pressure
  • Patience


Interested candidates please apply at