Outbound Customer Service Executive - Commercial Support - FMMS(Port Klang)

Published by fm_cassandra on September 29, 2026

Apply Now

Handle outbound LCL/FCL customer enquiries and shipment coordination.
Provide quotations, sailing schedules, routing options and shipment updates.
Liaise with customers, sales, operations, shipping lines and overseas agents.
Follow up on bookings and ensure smooth handover to the operations team.
Support rate enquiries, pricing, costing and commercial follow-up.
Monitor shipment progress and proactively update customers on delays or exceptions.
Assist in retaining existing business and converting new shipment opportunities.
Maintain good customer relationships and service standards.
Ensure timely system updates and proper shipment documentation.

Diploma or Degree in Logistics, Supply Chain Management, International Business or related field.
Preferably 2-5 years’ experience in freight forwarding or ocean freight customer service.
Experience in outbound LCL/FCL shipments will be preferred.
Good commercial awareness and understanding of freight rates and shipping schedules.
Strong customer service, communication and coordination skills.
Able to work independently and manage multiple enquiries and shipments.
Good communication skills in English.
Proficient in Microsoft Office and freight forwarding systems.