Responsibilities
- End User Support (Helpdesk): Respond to user requests, troubleshoot issues (hardware/software/networking)
- Installation & Setup: Install, configure, and upgrade hardware (desktops, notebooks, printers, scanners) and software.
- Maintenance & Monitoring: Perform routine system checks, updates, and maintenance to ensure optimal performance.
- Security: Implement security controls, manage antivirus, and enforce policies to prevent breaches.
- Asset Management: Document and track all IT assets, software licenses, and spare parts.
- Typical Duties: Diagnose and resolve computer crashes, software errors, network issues.
- Reset passwords and perform basic troubleshooting.
- Document all reported problems and their resolutions.
- Assist with network support and system performance monitoring in more complex environments.