Responsibilities
- Issue, post and manage invoices, credit notes accurately and within the agreed billing cycle
- Apply correct tariffs, contracted rates, surcharges and FX conversions to each job, verifying against the operations file before release
- Liaise with forwarding customer service and operations to obtain complete job documentation and charge details for billing
- Review customer accounts and open items regularly to identify unbilled jobs, duplicate charges and posting errors
- Investigate and resolve billing discrepancies with customers, agents and internal departments, escalating unresolved items to the supervisor
- Respond to customer billing enquiries promptly and professionally
- Maintain proper filing and retention of billing records and supporting documents
- Support month-end closing by ensuring all completed jobs for the period are billed
- Ensure billing activities comply with company policies, SST requirements and relevant regulations
- Perform other related duties as assigned