Inbound Customer Service Executive - FMMS(Port Klang)

Published by fm_cassandra on September 29, 2026

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Handle inbound LCL/FCL customer service and shipment coordination.
Liaise with overseas agents, customers, carriers and internal operations teams.
Monitor shipments from pre-alert, vessel arrival, customs clearance until final delivery.
Attend to customer enquiries, shipment updates and operational exceptions.
Support commercial matters including rate enquiries, quotations, costing and customer follow-up.
Ensure timely system updates, documentation, billing instructions and shipment closure.
Coordinate closely with operations to ensure service requirements and delivery timelines are met.
Maintain good working relationships with customers and overseas partners.

Diploma or Degree in Logistics, Supply Chain Management, International Business or related field.
Preferably 2-5 years’ experience in freight forwarding, NVOCC or ocean freight customer service.
Good understanding of import LCL/FCL procedures and shipping documentation.
Commercially minded with good customer service and problem-solving skills.
Able to work independently and manage multiple shipments.
Good communication skills in English.
Proficient in Microsoft Office and freight forwarding systems.