Haulage Customer Service - Haulage (Lot55 Westport)

Published by fm_cassandra on September 29, 2026

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Coordinate haulage customer service — bookings, container movements, deliveries, documentation
Main link between Customers, Operations, Planning, Drivers, Workshop, Billing, Import/Export teams
Customer Support – Handle enquiries (call/email/WhatsApp); give status updates; first point of contact
Job Coordination – Verify booking details; release jobs to Operations; follow up on pending/urgent jobs
Container Monitoring – Track container movement (release → collection → delivery → return); flag delays; escalate issues
D&D Monitoring – Watch free-time expiry; alert Operations/customers; log D&D risks
Complaint Handling – Log, investigate, coordinate fixes, update customer, escalate if serious
Documentation – Keep bookings, EIR, delivery orders, and container details accurate and verified

Good communication skills.
Customer-oriented attitude.
Strong follow-up skills.
Good coordination ability.
Able to work under pressure.
Good problem-solving skills.
Attention to detail.
Able to handle multiple jobs simultaneously.
Strong sense of urgency.
Diploma / Degree in Logistics, Supply Chain, Transportation, Business Administration or related field.
1–3 years of experience in customer service, logistics, haulage, shipping, freight forwarding or transportation.
Candidates with relevant haulage operational experience will have an advantage.