Customer Service Officer (Bukit Raja)
Job Responsibilities
- Handle all incoming calls from customers.
- Provide good customer services and maintain good rapport with customers.
- Ensure customer request, enquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company’s procedures.
- Work closely with team members to achieve optimum efficiency and productivity.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures
- To ensure enquiries received are properly recorded and followed up.
- Any other duties as and when assigned and deemed necessary.
Job Requirement
- Candidate must possess at least SPM/Diploma in relevant fields.
- At least 1-2 year(s) working experience in a call centre or service-oriented Company.
- Computer literate (i.e. Microsoft Office, e-mail).
- Possess a high degree of diplomacy and tact in managing issues and difficult situations.
- Customer-oriented with good interpersonal and communication skills.
- Effective team player with a pleasant disposition and personality.
- Highly adaptable to a dynamic environment.
Salary will commensurate with experience and qualifications. Interested candidates are invited to write in / fax / Whatsapp or e-mail with detailed resume to:
Fax: 603-3176 8634
Whatsapp: 6012-799 6152
Email: [email protected]
Website: www.fmgloballogistics.com