Customer Service Officer (Bukit Raja)

CUSTOMER SERVICE OFFICER (PARCEL TO POST – BUKIT RAJA)

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Job Responsibilities

  • Handle all incoming calls from customers.
  • Provide good customer services and maintain good rapport with customers.
  • Ensure customer request, enquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company‚Äôs procedures.
  • Work closely with team members to achieve optimum efficiency and productivity.
  • To escalate any unresolved issues, which cannot be completed within the agreed procedures
  • To ensure enquiries received are properly recorded and followed up.
  • Any other duties as and when assigned and deemed necessary.

 

Job Requirement

  • Candidate must possess at least SPM/Diploma in relevant fields.
  • At least 1-2 year(s) working experience in a call centre or service-oriented Company.
  • Computer literate (i.e. Microsoft Office, e-mail).
  • Possess a high degree of diplomacy and tact in managing issues and difficult situations.
  • Customer-oriented with good interpersonal and communication skills.
  • Effective team player with a pleasant disposition and personality.
  • Highly adaptable to a dynamic environment.

 

Salary will commensurate with experience and qualifications. Interested candidates are invited to write in / fax / Whatsapp or e-mail with detailed resume to:

Fax: 603-3176 8634
Whatsapp:
6012-799 6152

Email: [email protected]
Website: www.fmgloballogistics.com